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What
account services are available through Telephone Banking?
Transactions and balances are available for all Monroe bank
deposit and loan accounts via Telephone Banking. Each account
opened at Monroe Bank is automatically set up for Account
Inquiry via Telephone Banking. Account Transfer may be added
at no cost by completing a transfer authorization at any Monroe
Bank banking center.
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What other services are offered
through Telephone Banking?
Other options available through this service include:
• Stop Payments
• Statement via Fax
• Interest Rate Quotes
• Banking Center Locations and Hours
• Funds Verification
• Credit Card Information
• Loan By Phone
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Telephone Banking doesn’t
acknowledge my direct deposit when I retrieve the last 5 credits,
yet my balance indicates my direct deposit has posted. What’s
wrong?
Direct deposits have a separate menu choice within the Verify
Deposits menu. Retrieving the last 5 credits only results in
the last 5 manual deposits and doesn’t include automatic
deposits. Please listen to the entire list of menu choices before
making your selection to ensure you receive transactions of
the desired type.
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I have forgotten my security
code. How can this be resolved?
Contact the Bookkeeping department 9 am to 5 pm, Monday through
Friday, at (812) 336-0201 and your security code will be reset
by the end of the current business day.
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Telephone Banking won’t
allow me to make transfers. What’s wrong?
Monroe Bank must have a signed transfer authorization on file
allowing Telephone Banking transfers for your accounts. The
transfer authorization is account specific, e.g. if you have
three accounts with Monroe Bank and you want to transfer between
all three, the authorization must include all three accounts.
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While attempting a transfer,
Telephone Banking indicates that my security code is invalid.
However, the code allows me to retrieve account information
for this account. What’s wrong?
Each account has its own security code, although you can use
the same security code for each of your accounts by changing
them all to the same value. Ensure that you are using the
security code for the account you are transferring from,
not transferring to.
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